DAY ONE — PERSONAL EXCELLENCE & EXECUTIVE PRESENCE

Module 1: The Polished Professional

• Poise, posture, and presentation for elite environments

• Personal grooming and image as a reflection of leadership

• Dressing with discretion and distinction

Module 2: Executive Presence & The Power of Composure

• Commanding attention through quiet confidence

• Reading a room and adapting with emotional intelligence

• Grace under pressure and reputation management

Module 3: Communication Etiquette & Office Diplomacy

• Executive-level email, phone, and meeting etiquette

• The language of discretion: tactful speech and timing

• Managing difficult conversations with professionalism

Module 4: Serving the Seat of Power

• Understanding executive priorities, rhythms, and expectations

• Anticipating needs and solving before being asked

• Managing confidentiality, judgment, and trust

DAY TWO — PROFESSIONAL EXCELLENCE & GLOBAL ETIQUETTE

Module 5: Business & Guest Protocol Mastery

• Hosting executives, dignitaries, and board guests with finesse

• Meeting and event preparation, seating, and service protocol

• Handling invitations, RSVPs, and follow-up communication

Module 6: Cross-Cultural & Global Business Etiquette

• Working effectively across cultures and nationalities

• International meeting manners, gifting, and greetings

• The art of respectful global representation

Module 7: The Executive Assistant as Brand Ambassador

• Aligning behaviour, communication, and image with corporate values

• Professional boundaries and leadership partnership

• Confidential representation and leadership synergy

Module 8: Personal Excellence Plan & Certification

• Creating a personal refinement and growth plan

• Executive assistant excellence tracker

• Final reflection, commitment pledge, and certificate presentation