As a healthcare provider, professional etiquette goes a long way in not just ensuring that your patients are well cared for, but ensuring a successful career. Etiquette is more than having good manners. It cultivates good relationships and is characterized by how patients ultimately feel about their experience with you.
When a patient is comfortable and has no anxiety, they recover quickly. A negative environment increases the release of stress hormones like cortisol, making recovery longer and more uncomfortable. Quite the negative reaction any healthcare provider will like to have. Studies have shown the direct relation between how patients feel based on their experience and the overall health of the patient leading to overall satisfaction, repeat business and recommendations.
Satisfied Patients will continue to choose your Practice & Recommend you to Others
As comfort leads to better satisfaction and health outcomes, there will be an increase in traffic, less litigation and overall business. Also, others who hear or see these referrals will feel inclined to switch practices or choose yours when deciding which to visit. It is a known fact that “word of mouth” accounts for over half the business people get.
You cannot have better PR than from one who has experienced you….and the reverse is true.
The current increase in the number or medical facilities around the country only goes to emphasize the dire need for medical care. Over the past 5 years, while there has been a sharp increase in the demand for private health care among the middle to upper class, there also has been an increase in sophistication and discernment. The differentiator is now all based on the experience……..how did you make me feel….how did you treat me…how will I rate your MEDICAL ETIQUETTE?
Different from Ethics, Medical Etiquette focuses more on the tenets of treating patients and colleagues with respect, integrity and consideration within the boundaries of professional ethics. Our session highlights the following:
- The ABCs of Etiquette
- Beneficence at all levels
- You can ask me questions; I am a doctor
- Nurses are nice and friendly
- Bedside manners
- Handling terminally ill patients, senior citizens, children & Special cases
- Teleconsulting
As part of our efforts to break certain stereotype images built over the years about our Doctors & Nurses, we are on a special campaign to train as many health professionals as possible.
Our Offer To You:
- Flat Ghc 15,000 for a 1-day program for 10 members of staff (Instead of the usual rate of Ghc 2500 per person)
- Flat Ghc 20,000 for a 2-day program for 10 members of staff (Instead of the usual rate of Ghc 2800)
- Select members of staff from different departments to become Etiquette Champions in your business
- In 3 months, we will review and train another 10 (rate to be discussed)
- Confirm your booking before the end of August to secure this exclusive offer
- Training sessions can take place after August but before December
